Returns
As a kiwi consumer, your purchases are protected under the Consumer Guarantee Act and Fair Trading Act. As a small, independent business, we are still developing a returns policy that goes above and beyond this protection. During this time, If you are not satisfied with your purchase, we encourage you to get in touch with us, and we'll do our best to help find a solution.
Unfortunately, several items cannot be returned due to hygiene reasons. These include various helmets and helmet padding, thermal layers (including balaclavas), watches, underwear, socks, earplugs, compression clothing, under layers and swimwear. Please purchase these products with the consideration of this fact. These products are still guaranteed under the Consumers Guarantees Act.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be completed within 30 days of the original order date. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, send them back to us.
We reserve the right to charge a restocking fee for returned items.
If you're stuck for what to do for returns, simply give us a call on (06) 357 7027, or email support@cityhonda.co.nz - we're here to support you, our customer.
Please complete this form and return with any items sent back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cityhonda.co.nz.
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded in most cases. These products are still guaranteed under the Consumers Guarantees Act.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cityhonda.co.nz and send your item to: Bisset Newton Limited, 487 Rangitikei St, MWT, Palmerston North 4412, New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: City Honda, 487 Rangitikei St, Palmerston North 4412, New Zealand Attn Online Store.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
