Important: COVID-19 Update
We are working as quickly as we possibly can. Due to high demand, deliveries may take longer than usual. Thanks for being patient!
Contactless Deliveries: We're shipping with safety in mind. In case of oversized deliveries, we will coordinate directly with you to ensure there's always a safe distance between you and our delivery team. We're sorry for any inconvenience this may cause.
Safety and Hygene: We are working under strict cleaning protocol to ensure your package leaves our store or distribution centre safely.
We are currently developing a universal shipping policy, but for now our shipping pricing is as follows:
- Total cart value under $99 (NZ Wide): $15 flat rate
- When your cart is valued over $99 (NZ Wide): FREE Shipping*
*This excludes selected bikes, mowers and large items (see below)
For selected larger items (bikes, ride-on mowers, chippers etc.):
- Local Delivery (Manawatu-Wanganui): FREE Shipping
- North Island (Excl.manawatu-Wanganui): Approx. $250*
- South Island: Approx. $500*
*These prices are estimates, and our team will do our best to source the best shipping rates NZ wide. These prices can be added to your cart and our sales team will work closely with you during the post-purchase phase to return or add the remaining shipping outlay depending on time and location.
These larger items will appear under shipping estimates automatically when you select these products, but if you're unsure then get in touch with us, and we'll do our best to help provide the most accurate shipping information.
Free Demo & Consultation on Outdoor Power Equipment
Interested in what product is right for your job or property? Our team is trained and equipped at a high level to ensure you purchase the right way, the first time round.
The City Honda Store makes every effort practical to ensure that delivery timeframes given are accurate. However, the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events.
By placing an order, you agree not to hold The City Honda Store liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Multiple Products: If you have several items in your order, they may be sent out in multiple packages, arriving separately.
For items outside of our store
Some of our items can be purchased through external links, such as Honda new bikes (at hondamotorbikes.co.nz), used bikes (at trademe.co.nz) and through Honda Genuine Parts (at genuineparts.hondamotorbikes.co.nz). These shipping prices are calculated through these websites and are not set by us in most cases.
As a kiwi consumer, your purchases are protected under the Consumer Guarantee Act and Fair Trading Act. As a small, independent business, we are still developing a returns policy that goes above and beyond this protection. During this time, If you are not satisfied with your purchase, we encourage you to get in touch with us, and we'll do our best to help find a solution.
Unfortunately, several items cannot be returned due to hygiene reasons. These include various helmets and helmet padding, thermal layers (including balaclavas), watches, underwear, socks, earplugs, compression clothing, under layers and swimwear. Please purchase these products with the consideration of this fact. These products are still guaranteed under the Consumers Guarantees Act.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, send them back to us.
If you're stuck for what to do for returns, simply give us a call on (06) 357 7027, or email email@example.com - we're here to support you, our customer.
If you have questions around these, get in touch with the external links directly, or contact one of our team for help.